Error Code 1 Error Occurred Please Try Again Archer C7

Frequently Asked Questions (FAQ)

Here you volition discover answers to questions that ofttimes reach our support.

Internet connexion

Internet connectedness: role and notes

Depending on the structural requirements, nosotros provide your residential estate with either network cable (LAN socket) or coaxial cable (Boob tube socket).

network connection / LAN socket:
If you are using a LAN socket, please note that if y'all have more than one socket port in your apartment, not all of them will exist connected to the Net. If you are unable to establish an Internet connection, please first endeavor some other port at the LAN socket.

coaxial connection / TV socket:
If you are using a Boob tube socket, nosotros will provide you with a cablevision modem in your flat. Depending on the type of Tv socket, the coaxial cable is either connected directly to the socket or to a splitter so that a Television set set tin be connected in improver to the Net.

Device configurations:
With both variants, your devices must be configured and then that they receive their IP and DNS address automatically (DHCP). Instructions for these settings tin can be plant here in our FAQs. This besides applies to your router, which must also be configured for DHCP. Please have a await at the user manual of your router.

Cyberspace connection activation:
If your device is correct configured and connected to the network socket or cablevision modem, delight open the browser (firefox/chrome etc.) of your operating system. You will be redirected to our web portal for activation. If you are non automatically redirected, you can besides achieve the web portal manually: https://activation.my-wire.de (The URL but works inside the dormitory network!) Afterward activation, you tin use the Internet without restrictions.

Utilise of multiple devices:
If you should change the device at our connectedness, a new activation is necessary. In the example of a connection via a cable modem, it is also necessary to disconnect the cable modem from the power supply for a brusk time. If you lot want to operate several devices, we recommend that yous use a router. After activation via a router, information technology is registered with u.s.. All devices connected via this router can and then use the Net without activation. Nosotros can recommend the TP-Link Archer C7, which you can order here: https://amzn.to/3gdUcl4

Note: Please handle the connecting cables carefully. Kinking and bending of the connection cables can cause damage, which tin can result in a failure of the Cyberspace connection.

Last updated on 22. Apr 2021

Trouble solution: the Internet connection no longer works

If you receive an error code on the website https://activation.my-wire.de, please tell us the error code including your address and full room number.

If you have received a cable modem from us:

• Is the standby LED on the modem lit? If yep, delight press the standby button to return the modem to operating mode.
• Restart the cablevision modem by disconnecting information technology from the power supply and reconnecting information technology.
• Practice the LEDs Ability, Receive (DS), Send (US) and Online lite up continuously? In this case, everything is OK with the cablevision modem. Check the settings on your devices.
• If you are using a router, please remove it and connect your device straight to the cablevision modem via LAN to ensure the role of the connection. Restart the cable modem past disconnecting it from the power supply and reconnecting it. If this results in an Internet connectedness, please bank check the settings of your router and reset if necessary.
• Please test a different LAN cable between your device and our modem as a faulty LAN cable may cause the malfunction.
• If the Power LED does not light up or Receive (DS) or Ship (US) are flashing, delight check that all cables are correctly connected to the modem. Especially with antenna cables, loose contacts can rapidly occur if they are not 100% tightly connected.

When connected to a network socket (LAN):

• Does your end device indicate that no network cable is connected? In this case, there is a trouble with a network cable. Please cheque the network cablevision for correct connection.
• Always test a unlike cable. If you do not have a replacement cable at hand, ask a neighbor to provide ane for y'all to test. If it turns out that your cable is defective, please exchange it with your house management or get a new one in a specialist electric store.
• If you lot are using a router, please test the Internet connection directly via LAN cablevision on your finish device without the router. Because your router tin can be the source of failure over which we accept no command, so you can exclude it as the cause of the error.
• Please note that if you have more than one socket port in your flat, not all of them volition exist continued to the Net. If you are unable to establish an Internet connectedness, please showtime try another port at the LAN socket.

If the problem cannot exist solved past the steps described above, please contact our support and tell them:

• In detail what steps you have already taken
• Which device with which operating system the trouble affects.
• If y'all are using your ain router, the manufacturer and model number.
• The HFC MAC ID or CM MAC of the modem, if yous accept one of us.
• Which LEDs on your modem are lit and which are flashing. (for example Power=lit, DS=flashing and so on)
• Your address and full room number.
• A callback phone number and/or email address, depending on whether you contact our support past email or phone.

But with a detailed error description is our support able to help you quickly.

Last updated on 08. Apr 2020

Trouble solution: only 1 device can utilise the Internet

Merely one device at a time can be activated on your Cyberspace connection. The MAC address of the activated device is stored in our arrangement for this purpose. To be able to use several devices at the same fourth dimension, you need a router. If you have trouble using multiple devices at the same fourth dimension, this tin can have several causes:

• The LAN cable from the cable modem/network connectedness is not connected to the WAN port of your router. Please check the right connection co-ordinate to the router's operating manual.
• Y'all are not using a router, but a WiFi repeater, access point or switch.
  Please check the model number on the manufacturer'southward website to encounter if it really is a router.
  Dissimilar other devices, a router manages multiple devices and hides them from the external network. Repeaters, access points and switches, on the other manus, directly discharge all continued devices. Since simply one device can be activated at your Internet connection at the aforementioned fourth dimension, the devices deactivate each other.
• You take selected the wrong WiFi fashion
  At that place are routers that can be configured for an operating mode. Usually: Router, admission point and repeater. In order to be able to operate the router on our network, please always configure the device to "router fashion".
• The router is configured false (MAC cloning)
  Some manufacturers offer the possibility to clone the MAC-address of continued devices. This leads to address conflicts and must exist disabled.
• NAT setting is missing
  Please always configure your router to NAT mode. Other settings (e.one thousand. bridging mode) can pb to errors.
• You are using a Fritz!box that is non configured correctly. Delight have a wait at the FAQ article "How can I use a Fritz!box at my connection?" an.

Unfortunately, we cannot provide you with any further support for setting upward your router, as we have no documentation of the many routers available on the market. For further aid, delight contact the manufacturer's support directly and betoken out that you want to operate the router on a network (LAN) or broadband cable connection.

Last updated on 08. Apr 2020

Problem solution: the connectedness is tedious

To check the speed of your Internet connection, you must connect your calculator directly to your network socket or cable modem using a cablevision. If y'all are using a WiFi router, it must be removed before measurement. Please also shut all programs that could possibly use the Cyberspace connection.

Nosotros demand a full of three speed tests for the assay, at intervals of at least three hours.

http://speedtest.my-wire.de

Please send the Test-IDs to us by email with your name, accost, complete room number and contact details.

Last updated on 08. Jun 2021

IP settings (DHCP) in Win10

For a trouble-free use of our Cyberspace connexion, it is necessary to configure your network adapter to obtain the IP address and DNS server address automatically.

1) To do this, open the settings via the start menu..

2) Select the "Network & Internet" settings.

3) Select the "Change Adapter Options" settings.

iv) Now right-click on your Ethernet adapter (LAN port) and select the "Backdrop" option. Repeat the steps from here for the WiFi adapter (WiFi connection).

5) Click with the left mouse button once on the text "Internet Protocol, Version 4 (TCP/IPv4)" to select it and and then on "Backdrop".

half dozen) Set the options to "Obtain IP accost automatically" and "Obtain DNS server accost automatically". Ostend this with "OK".

7) Ostend the changes with "OK".

Your LAN adapter is at present configured to use the Cyberspace connexion. If yous want to access our hotspots via a WiFi, please echo the steps from point 4 for your WiFi adapter.

Note: Be careful non to uncheck the text in the properties window, as this would cause issues with your Cyberspace connexion.

Last updated on 08. Apr 2020

IP settings (DHCP) in MacOS

For a trouble-gratuitous use of our Internet connection, information technology is necessary to configure your network adapter to obtain the IP address and DNS server accost automatically.

ane) To do this, open System Preferences, which you can observe via the Apple menu on your computer.

2) Select the "Network" settings.

3) Select the Ethernet adapter (LAN port) and click "Advanced". Echo the steps from here for the WiFi adapter (WiFi connection) subsequently.

Note to the lock icon: This should only exist observed for Mac Bone versions prior to Mavericks OS X.
If a lock icon is displayed, it is necessary that it is open, otherwise no settings are possible. To open up the lock, please click on the lock and enter the login data of your main user account.

4) Click on the „TCP/IP" tab. And so select „DHCP" for „Configure IPv4" and „Link-local only" for „Configure IPv6".

5) Click on the „DNS" tab. If you discover an entry here that yous can select and delete with the minus push, please do so. If the entries are non selectable, they were automatically obtained.

half-dozen) Click on the „Proxies" tab. Here it is important that the check marks for „Spider web-Proxy (HTTP)" and „SOCKS-Proxy" are removed. At best, all proxy settings are disabled.

7) Click on the „Hardware" tab. If you are using a USB LAN adapter, please prepare the following settings: Configuration „Manual"; Speed „1000baseT"; Duplex „Full duplex" MTU „Standard (1500)"; ABV/EAV way „activated". Confirm all changes with „OK".

Your LAN adapter is now ready to use the Net connectedness. If yous want to admission our hotspots via a WiFi, please echo the steps from point „4" for your WiFi adapter.

Last updated on 08. Apr 2020

Disable proxy settings in Windows

For a problem-free employ of our Net connection, it is necessary to disable the proxy settings on your device. To practise this, follow these steps:

1) To exercise this, press the "Win+R" keys on your keyboard to open the "Run" window. Enter "inetcpl.cpl" and confirm with "OK".

two) In the "Cyberspace Backdrop" window that opens, select the "Connections" tab.

iii) In the tab „Connections", „Dial-upwards and Virtual Private Network settings" should be empty. Delete entries if necessary and then click on „LAN settings".

4) The pick „Automatically discover settings" must be checked and all other options must be unchecked and their entries removed. And so confirm the changes with „OK". The proxy settings are then disabled.

Last updated on 08. April 2020

Disable proxy settings in MacOS

For a trouble-free use of our Cyberspace connexion, it is necessary to disable the proxy settings on your device. To practice this, follow these steps:

one) To do this, open up Organisation Preferences, which you can find via the Apple menu on your figurer.

2) Select the „Network" settings.

3) Select the Ethernet adapter (LAN port) and click on „Advanced". Repeat the steps from here for the WiFi adapter (WiFi connection) later.

Note to the lock icon: This should only be observed for Mac OS versions prior to Mavericks Os X.
If a lock icon is displayed, it is necessary that it is open, otherwise no settings are possible. To open the lock, please click on the lock and enter the login data of your master user account.

4) Click on the „Proxies" tab. Remove all check marks here and confirm the settings with „OK". Now all proxy settings are deactivated.

Last updated on 08. Apr 2020

Using a Fritz!box at the connexion

If you want to use an AVM Fritz!box at our connection, certain settings have to exist set at your Fritz!box. In the following video, the settings to be gear up are explained and introduced:

Click here to become directly to the video:

https://youtu.be/VKS0bGh0Iiw

Last updated on 08. Apr 2020

Increment bandwidth at the connectedness

Unfortunately, we do non offer separate bandwidth upgrades. The internet connectedness in your flat is based on a supply contract between your landlord and united states of america. The Internet connection is regularly paid with a part of the ancillary rental costs.

In individual cases, nevertheless, the bandwidth of a single client connection may be very low because in that location may be technical problems with your connection. In such cases, our support team will be pleased to aid you.

Concluding updated on 08. Apr 2020

Move out, this must be noted

If you activate your connection via your room number or log into our WiFi organization with your hotspot login data, you practice non need to take any farther steps. Yous practise not have to cancel or cease the connection.

If yous accept rented an IPTV box from us, please note the cancellation catamenia of three months. At the end of the rental period, simply return the IPTV box to u.s.. Upon receipt we will refund the deposit.

Last updated on 08. Apr 2020

WiFi

Of import safety instructions for "MYWIRE" WiFi networks!

Ordinarily our WiFi routers send a public unencrypted hotspot network with the SSID "MYWIRE", as well every bit encrypted networks with the SSIDs "MYWIRE-PEAP" or "MYWIRE-SECURE". Yous will also find many other networks with corresponding serial numbers, such as MYWIRE-PEAP-XXX or MYWIRE-SECURE-XXX.

We recommend that you only use our encrypted networks, if possible. Our encrypted networks use WPA2-Enterprise (PEAP) as encryption technology. WPA2-Enterprise complies with the recommendations of the German Federal Office for Information Security (BSI) and guarantees a high level of security insofar as the post-obit recommendations are implemented and activated:

When setting up the WiFi, please exist sure to enter our server "radius.my-wire.de" (domain) and install the corresponding CA certificate, which yous can download and install here:

CA certificate for radius.my-wire.de in CRT format

Please select but the installed CA certificate during WiFi setup. WiFi tin can likewise be used without a certificate check, simply this not simply risks losing the WiFi password, but as well simplifies a homo-in-the-middle attack in which the assaulter can accept full control of the victim's Net admission and redirect him to compromised sites. It is therefore advisable to install the certificate and store our server in the WiFi settings.

Last updated on 08. Apr 2020

Setup your own WiFi Router

If you need WiFi in your room and want to use several devices at the aforementioned time without reactivating them, you volition need a router which yous can buy from your specialist shop. Please make sure that the router is usable with a cable modem or network connection, as some routers only piece of work with a DSL connection and therefore cannot exist operated with our connection. For the use at our connection we tin can recommend the TP-Link Archer C7 WiFi router, which y'all can lodge here:

https://amzn.to/3gdUcl4

Connect the router with the WAN or INTERNET port to your cable modem or network connection in your room. The WAN/INTERNET port must be set so that it obtains its IP address automatically (DHCP or dynamic IP)..

Notation:
If you demand to connect your router to a cablevision modem, please restart the cablevision modem when changing the device. This volition clear the filter with the terminal activated device.

Unfortunately, we cannot provide you with any further support for setting upwards your router, equally we have no documentation of the many routers available on the market. For further assistance, please contact the manufacturer's support directly and point out that you want to operate the router at a network (LAN) or broadband cable connexion.

Terminal updated on 13. Apr 2021

Get login data for the "MYWIRE" WiFi networks

Note: Please never share your login data with third parties and use the password merely for WiFi access in your dormitory.

If "MYWIRE" WiFi is available in your apartment complex, you will need personal login data to connect to the "MYWIRE" networks. You lot can obtain these as follows:

• Asking on our customer portal: Connect to the free "MYWIRE" WiFi network. A hotspot web page will open in your browser. Either follow the link on the hotspot web page or open the URL manually: https://portal.my-wire.de (The URL merely works inside the dormitory network!).

If yous receive a bulletin on our customer portal that admission has been denied, you may not have connected to the Internet via the residential complex's mywire network or your residential complex has not nonetheless been migrated to the portal. Yous can and so obtain the login data as follows:

• Obtaining via the landlord: Y'all will receive the necessary data from the reception desk or from your house manager when you motion in.
• Asking on our website: In residential complexes without mywire routers, but with public mywire hotspots, WiFi login information can be requested via the activation folio. To do so, please open our activation portal in your room directly at your network or cable modem connectedness: https://activation.my-wire.de (The URL only works inside the dormitory network!)

In the activation portal please click on the link "Hotspot Freischaltung" in the footer of the portal (see picture). If you do non see a link at this bespeak, the login data will be distributed exclusively past your reception or house direction.

Delight permit us know your German language mobile telephone number to which we should ship your login information by SMS. Unfortunately, we cannot accept foreign mobile numbers as we cannot verify them.

At present you lot volition receive a registration confirmation:

Y'all will receive your login information equally soon as possible past SMS to your specified mobile phone number. Please be patient. The transmission may take a few minutes.

Terminal updated on 06. Jul 2021

Problem solution: lost login information for the "MYWIRE" WiFi

Since the personal login data for the "MYWIRE" WiFi networks is usually distributed via the reception or firm management, nosotros cannot verify whether you are authorized to receive a specific password. Please always contact your house direction for the recovery of the admission data. They can provide you with information well-nigh the login data distributed to you lot or assign you a new information record.

If you accept received your login data via our customer portal via SMS, please request new login data again.

Terminal updated on 08. Apr 2020

Configuration of a WiFi connection on devices with Android

In guild to employ our "MYWIRE" WiFi networks without issues, it may be necessary to manually set the WPA2-Enterprise connexion, which we would like to explain in this article.

Important: Y'all need a security certificate, which you should download first with your device: CA certificate for radius.my-wire.de in PEM format
For more than data on the CA certificate, delight refer to the FAQ article.: Important safety instructions for the use of the WiFi networks provided by united states of america!

one) After downloading the certificate you have to name the certificate. In our example the name is "radius.my-wire.de". When using the login information, select "WiFi " and confirm the settings with "OK ".

two) At present select your "MYWIRE-PEAP-Thirty" or "MYWIRE-SECURE-XXX" network in the WiFi settings. Data nearly the different "MYWIRE" WiFi networks and 5GHZ WiFi can exist establish in our FAQs.

3) Later selecting the WiFi network, make sure that "PEAP" is selected for EAP method, "MS-CHAP v2" for Stage 2 authentication and "radius.my-wire.de" (name y'all entered in stride i) for CA certificate. Some devices expect you to enter a domain. If necessary, enter "radius.my-wire.de".

4) Enter your user name for Identity, your password for Password and confirm with Connect. Yous can then use the WiFi connection.

Please note that a certificate has a validity catamenia. Should this expire, we will automatically provide you lot with a new certificate. This requires a new setup of the WiFi connexion.

5) Note: If you are temporarily unable to download the document, you can select "Practise not validate" for the CA certificate. All the same, this means that at that place is a potential security run a risk where third parties may be able to read transferred data.

Last updated on 30. Sep 2021

Configuration of a WiFi connection on devices with iOS

In order to use our "MYWIRE" WiFi networks without issues, it may be necessary to manually prepare the WPA2-Enterprise connection, which nosotros would similar to explain in this article.

1) Open the WiFi settings in your iPohne and select your "MYWIRE-PEAP" or "MYWIRE-SECURE" network. Information about the different "MYWIRE" WiFi networks and 5GHZ WiFi tin be constitute in our FAQs.

ii) Enter your username and password. Then click Connect.

three) In the next step you will encounter the certificate of our server. You may encounter this as Untrusted. There may be several reasons for this. Delight select "Trust".
Please note that a document has a validity period. Should this elapse, we volition automatically provide you lot with a new document. This requires a new setup of the WiFi connection.

4) You can now use the WiFi connection.

Last updated on 08. Apr 2020

Trouble solution: the "MYWIRE" WiFi network of your router is not visible

In some residential complexes we offer an area-wide WiFi network. Each room has a WiFi router. The devices are provided with a sticker, on which is printed the name of the emitted network (see pic). The characters "XXX" represent to a number on your router. Example:

If your end devices cannot find this WiFi network, delight proceed as follows:

• First, cheque the correct connection of the LAN cable to the network socket or cablevision modem to the router Internet/PoE port.
• 2nd, check the connection of the ability cable to your router. If the power supply is working and plugged in, the LED "pwr" on the rear panel will light upwardly.
• NOTE: In some residential complexes, our routers receive ability via the LAN cable (PoE). Yous can recognize this by the fact that without an extra power cable the LED "pwr" lights upwardly.

At the front the LED of port one volition lite upwardly. This indicates correct connectedness. The WiFi network should be detectable well-nigh one minute after plugging in.

Note: If your router has been in functioning for the first fourth dimension or has not been in operation for a long fourth dimension, a software update may exist necessary. This is washed automatically when the router is plugged in. Please exercise not disconnect the device from power and Internet immediately, equally the software update (and the resumption of the role) can take nearly x minutes. The disconnection from power / Cyberspace during the update can atomic number 82 to the defect of the router!

If the LED does not lite up, delight check the following:

• Whether your room has multiple network sockets. In the normal example, only one input is unlocked for the Net.
• If the router is operated via a cable modem, please bank check that the cable modem is online and that the following LEDs are lit continuously: Power / Receive (DS) / Send (U.s.a.) / Online. If the "Link" on the cable modem and the LED for port 1 on the router lite upward, this indicates that the LAN cable used is performance correctly.
• Please test another LAN cable. If information technology is damaged, no connexion is possible.
• To bank check that your apartment Internet connection is working properly, connect your reckoner directly to the network socket or cable modem using the LAN cablevision. The cablevision modem must be disconnected from the power supply one time in guild to activate a new device. If the Cyberspace connection so works, there is an error on the router.

If this does not solve your problem, please contact our support.

Last updated on 06. Jul 2021

Problem solution: your console, Goggle box, printer, etc. cannot connect to the "MYWIRE" WiFi

Most probable you are using our WPA2 Enterprise encrypted connection ("MYWIRE-PEAP-Xxx") which is non supported by your devices. To all the same be able to connect these devices via WiFi, y'all must fix a personal, WPA-encrypted, WiFi network on your router. You can ready it up independently on our customer portal at whatsoever time: https://portal.my-wire.de

Please note that for security reasons the portal can only exist accessed within our ain networks. Yous must therefore exist on your Internet connection provided past united states of america in order to be able to fix up the portal.

Last updated on 04. Nov 2021

Information: about the "MYWIRE" WiFi network names

The WiFi networks broadcast are, depending on the supply agreement with your landlord, broadcast either only in public areas or across the board.

To use our WiFi networks, y'all need login data. You lot can discover out how to obtain them in the corresponding FAQ article. The admission data is valid for all MYWIRE networks in the unabridged dormitory.

WiFi networks differ in terms of technology and security. This tin can likewise be seen from the SSID. The SSIDs are as follows: "MYWIRE", "MYWIRE-PEAP", "MYWIRE-SECURE". The network "MYWIRE" is unencrypted! It is only suitable for devices that do non implement a WPA2 Enterprise standard. For standard Net employ, we therefore offer networks that are encrypted with WPA2 Enterprise. These networks accept a "PEAP" or "SECURE" in their network proper noun.

In dormitories where we offer WiFi coverage, the following SSIDs are besides broadcast: "MYWIRE-PEAP-30" or "MYWIRE-SECURE-Xxx" and "MYWIRE-PEAP-5GHZ-Xxx" or "MYWIRE-SECURE-5GHZ-XXX". The "XXX" stands for a consecutive number of the router that broadcasts the network. It is also printed on the router and is used to connect to a specific router. Please always connect to the network that the router radiates in your apartment.

Note:
WiFi-uniform devices practice not e'er automatically connect to the WiFi network with the best point quality. The networks "MYWIRE" and "MYWIRE-PEAP" or "MYWIRE-SECURE" are bachelor throughout the house. It may happen that your device selects the signal from a router that may exist very far away from you and therefore has a weak bespeak. This tin significantly affect Cyberspace quality and speed.

The explanation of the "-5GHZ-" networks tin can be found in a dissever FAQ article.

Last updated on 08. Apr 2020

Information: about the "MYWIRE-5GHZ" WiFi network

In the expanse of wireless networks ( WiFi ), a distinction is made between 2 frequency bands: 2.iv GHz and 5 GHz. The 2.4 GHz Wireless LAN standard is an older standard and is widely used. The 5GHz standard became necessary in the context of increasing bandwidths. At that place are different transmission standards which are used on these frequency bands.

If you receive a "MYWIRE-5GHZ" network in your flat, you should preferably connect to this network in order to utilize the most reliable connection and loftier speeds possible.

Concluding updated on 08. Apr 2020

TV

Information: to the TV connection in the room

In most dormitories, the goggle box signal is fed in via DVB-C (digital cable boob tube standard) and tin can be received with suitable receivers or boob tube sets. To do this, start the channel search at your device and then check the reception of the diverse channels.

In individual cases, other feed formats (e.g. DVB-S, satellite television) may exist used - our support team will be pleased to answer all your questions near your Television receiver connection.

Last updated on 08. Apr 2020

Problem solution: the TV point has errors or is not working

In case of problems or malfunctions with the TV signal provided past u.s., please check the following points:

• Is the Goggle box cablevision connected to the correct socket output and TV input? Normally we supply your dorm via DVB-C via the normal TV socket output. In a few dorm'south it is a DVB-S indicate via a F connector.
• Is the TV cable tightly connected to the TV socket and to your device?
• In whatever case, please check whether another TV antenna cable solves the problem or changes the mistake image!
• Do you use:
  a splitter, junction box, or T-piece for splitting the TV signal into several devices or
  a device for processing the Television set point (e.g. DVB-C -> WLAN converter or amplifier)
  in the signal path to the television? If this is the instance, please exam your television direct at the TV socket, without intermediate components in the antenna cable.
• Reset the Television to the factory setting and gear up the country lawmaking of the unit to International for tuning. Some devices take country locks and do non search the entire frequency range on which our Tv signal is located.
• If possible, delight examination another TV set on your socket.

Annotation: In some residential complexes with cablevision modems, splitters are plugged onto the TV sockets. Delight never operate your TV permanently without the splitter on the Idiot box socket - this can impair the indicate quality in the entire house. If you find that the Television set signal direct at the socket, i.e. without upstream splitters, does not show whatsoever interference, please supercede the splitter at the property management.

If this does not solve your trouble, please contact our back up and inform them that you have already completed the steps in this article. If your TV has a signal strength indicator, delight let us know the status of that indicator.

In any instance, we demand the post-obit information nigh the malfunction:

• When does the malfunction occur? (Regular at sure times or permanent?)
• Which channels are afflicted and which are not? (Private, ÖR or e.m. only the RTL group?)
• What's the nature of the interference? (pixel, sound problems, indicate dropouts?)

Terminal updated on 08. Apr 2020

Problem solution: the Television receiver cannot connect to the Internet

The activation of the internet connexion in your apartment takes place via an activation website. Some TV sets may not display this correctly. In about cases, a television tin can only be operated on the Internet by using a router.

Please connect the router to the Internet connectedness. The router must ever be able to handle DHCP on the WAN port. You lot then activate your connection once via a terminal device (not via the Television), which is likewise continued to the router (e.g. via a smartphone or laptop). All devices, including your TV, can and then use the Internet via the router.

Last updated on 08. Apr 2020

IPTV

IPTV: How it works

IPTV is bachelor in special dormitories. Please ask your landlord if IPTV is available in your dormitory. Y'all can find more information almost our IPTV offer at the following website:

https://iptv.my-wire.de (The site is only accessible from the dormitory network)

Concluding updated on 26. Apr 2020

Phone

Gild a telephone line (VoIP)

To utilise a VoIP telphone connection in your dormitory, you demand an extra contract with a VoIP provider. We recommend dus.internet, with which you tin can make cost-effective calls via the calculator, a VoIP router or a VoIP phone or adapter! For a quick and uncomplicated introduction to VoIP telephony, we recommend the "DUStel starter" charge per unit. This is a prepaid tariff with second clocking. You can pay with PayPal, credit menu, straight debit or bank transfer.

Your advantages of DUStel starter:

• low-price phone rates!
• no basic fee!
• no setup fee!
• no minimum contract duration!

Last updated on 23. Feb 2021

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Source: https://www2.my-wire.de/faqs.html

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